Refund and Return Policy

At NIH Supplements, your satisfaction is important to us. That is why we offer a 30-Day Satisfaction Guarantee on our products, subject to the terms and conditions outlined below.

30-Day Satisfaction Guarantee

You can try our products risk-free. If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a refund.

To be eligible for our Satisfaction Guarantee:

• Your request must be submitted within 30 days of receiving your order;

• Proof of purchase or an order number must be provided;

• The guarantee applies to a maximum of one opened unit of each product per customer;

• If multiple units of the same product were purchased, any additional units must be unopened, unused, and in their original packaging to qualify for a refund.

NIH Supplements reserves the right to refuse a refund request when there are reasonable grounds to believe that the Satisfaction Guarantee is being abused or used fraudulently.

Unopened Products

Unopened products may be returned within 30 days of receipt, provided they are in their original condition and original packaging.

Proof of purchase or your order number may be required to process the return.

Shipping and Return Costs

Shipping charges paid on the original order are non-refundable, unless the return is due to an error on our part or where otherwise required by applicable law.

When NIH Supplements requires a product to be physically returned, return shipping costs are the responsibility of the customer, except in cases where the product is defective, damaged upon delivery, or the return is the result of an error made by NIH Supplements.

Damaged or Defective Products and Order Errors

Please inspect your order upon delivery.

If a product is defective or damaged, or if you received the wrong product, please contact us as soon as possible so that we can assess the situation and provide an appropriate solution.

Depending on the circumstances, we may replace the product or issue a refund.

We may request photographs of the product, its packaging, or the shipping package in order to process your request.

Promotions, Bundles, and Free Gifts

When a product is purchased as part of a bundle, promotion, or offer that includes a free gift, the refund amount may be adjusted to account for any products retained by the customer.

If a promotional gift was conditional upon the purchase, NIH Supplements may require that the gift be returned along with the other products. If the gift is not returned, its retail value may be deducted from the refund amount.

Products clearly identified as Final Sale at the time of purchase are not eligible for return or refund, except in cases involving defective products, errors on our part, or where otherwise required by applicable law.

Subscriptions and Subscription Discounts

Certain products may be offered at a discounted price when purchased through an automatically renewing subscription.

By selecting a subscription offer that includes a discount, the customer agrees that the subscription includes a minimum commitment consisting of the initial order and the first renewal order. The subscription therefore cannot be cancelled before the first scheduled renewal has been processed and shipped, subject to any cancellation or termination rights provided under applicable law.

After the first renewal order has been shipped, the customer may cancel future subscription renewals in accordance with the applicable subscription terms.

The delivery frequency, applicable price, discount, and renewal terms are presented to the customer at the time of subscription.

A cancellation request submitted after an order has already been processed or shipped will not cancel that order.

When a promotional period offered at a reduced price is followed by a different price, any notices required under applicable law will be provided to the customer.

Order Changes and Cancellations

We make every effort to process and ship orders quickly.

If you wish to modify or cancel an order, please contact us as soon as possible. Once an order has been prepared, processed, or shipped, we cannot guarantee that it can be modified or cancelled.

If the order has already been shipped, the return conditions outlined in this policy will apply.

Return Procedure

Before returning a product, please contact our customer service team so that we can confirm your eligibility for a refund and, when necessary, provide you with return instructions.

Authorized returns must be sent to:

NIH Supplements
368 Adrien-Fontaine Street
Saint-Jean-sur-Richelieu, Quebec
J2X 5M5
Canada

Products returned without first contacting our customer service team may result in additional processing delays.

Refunds

Once your request has been approved and, where applicable, the returned products have been received and inspected, we will issue your refund to the original method of payment used for the purchase.

Please allow some time for the refund to appear on your statement. Processing times may vary depending on your financial institution or credit card provider.

Limitations of This Policy

This commercial policy is in addition to any rights consumers may have under applicable law and is not intended to limit or exclude any right that a consumer cannot legally waive.

If any provision of this policy conflicts with a mandatory provision of applicable law, the applicable law will prevail.

Contact Us

For any questions regarding a return, refund, order, or subscription, please contact our customer service team and provide your order number along with any relevant information regarding your request.